Please refer to our product description and check our general size guide. If you are still unsure or wish to further consult with our team, please contact support@mirou.at .
FAQ
Where is my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number to follow your parcel’s journey. If you need any assistance or have questions about your delivery, please contact our Customer Care team at support@mirou.at — we aim to respond within 24 hours.
Can I change or update my order?
We kindly ask you to note that once an order has been placed, we are unable to make changes or updates.If you need further assistance, please contact our Customer Care team as soon as possible — we will do our best to support you.
Can I cancel my order?
Please note that once an order has been placed, we are unable to guarantee cancellations, as we begin preparing your parcel promptly. If you wish to request a cancellation, we kindly ask you to contact our Customer Care team as soon as possible, and we will do our best to assist you.
I have added the incorrect shipping address to my order. How can I change it?
If you have entered an incorrect shipping address, please contact our Customer Care team as soon as possible. We will do our best to update the address before your order is dispatched. Once an order has been shipped, we are unfortunately unable to make changes.
What are the payment options?
We accept Apple Pay, PayPal, Visa, Mastercard, and most of all major international debit and credit cards. We additionally offer a Klarna payment option.
How do I select the correct sizing?